RETURNS - We offer a 30 day money back guarantee on our products except for custom built battery packs.
Varta packs are considered custom built so make sure you order the correct battery pack. If for any reason you are
not satisfied with the product that you received please contact us by e-mail to get a RMA number
first. We will need to know what item you are returning, your phone number, address and invoice number in your e-mail. We will then e-mail a RMA number
to you. Product must then be shipped back to us within ten days for credit after RMA number is issued.
All returned products for refund may be charged a 15% restocking fee and must be in original package, in good condition
with original invoice. We do not refund shipping charges unless the product that we shipped was in our error.
Racing Batteries can only be returned within 30 days for refund as NEW only. Classic Car batteries can not be returned because they are
built for your car. If we send the wrong battery then we will make it right. If you order the wrong battery we will replace it
but shipping charges will apply.
REFUNDS - As of May 7th 2019 credit card companies are no longer refunding their original fees when a transaction was processed.
Depending on your credit card and the amount of the purchase, the fee could run between $1 to $15 that we the merchant would pay to the credit card company.
If a refund was requested all fees were refund to us and the customer would also receive a full refund. But now, as of May 7th 2019 the fees will no longer be
return to us and so we will only refund the amount of the transaction minus the credit card fees not refunded to us.
Please review your order to make sure your item and quanity is correct. You can always contact us by email or phone to check on the status of items or place the order
over the phone to prevent any refund issues.